A great travel experience begins with impeccable planning, and no one can make your process easier than working with a destination expert who can offer an enhanced sense of security and guidance while working alongside you to design and curate a custom trip itinerary. We design bespoke travel experiences for a select group of travelers who value our expertise, efficiencies, hyperlocal and global networks. Each of our Travel Advisors, all born adventurers and dedicated travelers in their own right, work closely with you to design and plan your trip, all while offering objective advice every step of the way.


Which area of the city to stay in?

The best flights & airports?

Transportation & navigation options?

Where and what to eat?

Special events or celebrations worth attending?

Which hyperlocal experiences to participate in?

How to make this an unforgettable trip..


  • Complete custom itinerary design including lodging, dining, and tour options.

  • Preferred pricing, VIP access and negotiated amenities and perks throughout your itinerary.

  • All confirmations and reservations provided in a private, digital mobile app.

  • A local, on the ground contact.

  • Unlimited phone/email support with your Travel Advisor.

  • Feeling confident and less stressed knowing every detail of your trip is supported by professionals.

  • Drawing on 15+ years of collective experience with Asia and Europe, we have mindfully curated a network of travel suppliers and Guides we trust.

Our services start at $1k per party, and varies based on length and complexity of the itinerary.


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  • STEP 3
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  • STEP 5

Traveler Application

It has been a year that changed the world like no other—a year that revealed a world without travel. We want to know where you’re thinking of going! Please take a few moments to fill out our traveler form and answer some basic questions. Upon submission, we’ll reach out to schedule your first call with our team.


Discovery Call

During our call, we will answer any and all questions, run through some specifics, and ask a few questions of our own. We are committed to getting to know you and learning more about your travel style, values and goals to ensure our work together is a perfect fit for everyone involved.


Yokoso! Welcome!

Once our agreements are acknowledged, you will be assigned your own dedicated TA who will take the time to get to know you and your traveling party. How do you like to travel? What kind of experiences make travel meaningful and transformational to you? Building a successful relationship with you from the beginning is what separates us from everyone else, so imagine this stage is like having coffee together or a first date. This is our “hello.” This is our foundation.


Here Starts the Magic

This is a very bespoke, creative and organized process that is curated for your party. As with seeking out any professional service in life such as an accountant or financial advisor, we work on a similar platform for our expertise. Once hired, your TA will begin researching, creating, designing and proposing amazing opportunities while our Guides and partners on the ground are there to ensure your trip is flawlessly executed. Throughout this process you'll have direct access and our team, whether that is via email, text or Zoom.


Roadmap Presentation

At the end of this process you will be presented with a beautiful executed itinerary as well as hand crafted digital documents and travel tools. Your TA will touch base a few times throughout your journey to ensure your satisfaction and maintain a happy relationship. The ongoing dialogue also helps us hit the ground running if you choose to us for your next adventure.

My daughter qualified to compete for our National Team in the 2020 Olympics in Tokyo in August of 2019. Tokyo was anticipated to be a high demand event and trying to book hotels as an individual was not possible because all hotel reservations during the Games were locked down. I started working with ZI to make travel arrangements to attend the Games when my daughter would be competing and plan a side trip to experience the culture of Japan outside of Tokyo. When the Games were cancelled to foreign spectators in 2021, Lauren and her team went to bat to procure as much refunds as possible from our airfare carrier and hotel. They started the process immediately to keep us from getting lost in the shuffle and was persistent in their follow up. While we did not get the full benefit of their planning services, they were enjoyable and positive to work with throughout this entire process! Arigato gozaimasu!

David Achterberg

Father of Sammy Schultz Achterberg, September 2021

Join Our Travel Club!

Some of our clients opt to utilize our services throughout the year on retainer. ​Our $2,500 annual membership fee includes unlimited travel planning services for a 12-month period.

We keep all your travel documents on record, from passports to hotel and airline loyalty numbers, so you can easily book a quick getaway with just one email or a quick chat. This memberships covers travel for your household as well as for any others who join you on a trip.


Going LUXE allows our clients to experience ZI’s hallmark blend of insider access and high-end style on a deluxe itinerary designed, curated and arranged for your party. From arrival to departure, every detail is considered and consciously thought through. Each potential travel disturbance is anticipated. And every effort is made to ensure a seamless and unmatched travel experience.

Our services start at $2000 per party, and varies based on length and complexity of the itinerary. 

We had never visited Japan before and Lauren and her team helped make it a trip of a lifetime for us. We needed to coordinate things before with phone calls and communication that we weren’t prepared to do. She recommended places that we certainly wouldn’t have known about and put together an itinerary that made our travels easeful and fun!

Robyn Dino

March 2018